Services
The Dimension Group is dedicated to providing several effective, high quality support and service options that can be developed to fit your specific organizational requirements.
Implementation Services
Customer service can and should make the difference in your decision about which software you want to work with. The Dimension Group’s focus goes beyond software functionality and also provides superior implementation and training services for the entire Eclipse Enterprise software suite. We offer second to none customer service support and take pride in building service relationships with our clients.
The Eclipse Enterprise system is a specialized product, and we tailor specific training and implementation plans based on your needs. A modified implementation plan is designed and developed during our Discovery Phase, where we work closely with your project team to coordinate a successful transition towards an automated process of your entire key financial, clinical and management operations.
Implementation services include:
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Business Consulting Services
The Dimension Group Business Consulting Services are designed to assist organizations with determining the best way to maximize their services in a way that can positively affect the bottom line and service delivery outcome. Our knowledgeable staff knows the steps an organization must take to be productive while meeting compliance regulations. We make thorough assessments on daily operations and inform your organization of the impact technology, such as an EMR, can have on your staff and services you provide.
Not only is The Dimension Group staff knowledgeable, but we’re flexible and understanding too. Our staff acknowledges that each organization faces unique circumstances that must be considered in any consulting service. Our Business Consulting Services are designed to find solutions for overall improvement within an organization.
Once a complete assessment of the organizational structure is made, The Dimension Group Consulting Services can assist with:
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Qualified Support
The Dimension Group support staff is a dynamic team of seasoned professionals with vast experience in the Health and Human Services Industry. Over the years The Dimension Group has demonstrated an ability to seek and retain a qualified staff. We’re committed to providing the best support and services available while building a trusting, long-lasting relationship with our clients and becoming a valued addition to business strategies.
The Dimension Group staff will consistently provide superior services consisting of:
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Custom Development
If you believe that your software needs are unique and if you’re ready to see your ideas put into practice, The Dimension Group has expertise in designing and deploying custom-developed solutions to meet your particular requirements. This kind of customization can enable you to ease the transition for staff and truly make the product your own.
Finding new creative ways to meet specific requirements and preferences for our clients, as quickly as possible, is achieved through our custom development.
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Training
Whether you are a new user or a long-term customer, training can be the secret to getting the maximum value out of your software investment. The Dimension Group can provide on-site or remote training, in a classroom or Web-based setting, whichever fits your needs.
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